Comments on: Have your say – Who are the winners and losers in the retail sector? http://www.cculture.co.uk/?p=575 a quarterly update for anyone in the retail sector Sun, 05 Sep 2010 10:28:08 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: lucysnell http://www.cculture.co.uk/?p=575&cpage=1#comment-24 lucysnell Mon, 08 Jun 2009 14:43:47 +0000 http://www.35communications.com/CDG/?p=575#comment-24 Carphone Warehouse have not only introduced new store format but part of this strategy is their drive to be nice – they are paying bonuses to their staff to be nice to their customers! Apparently sales staff will be paid according to how helpful and polite they are. This will be refreshing news to any customers/potential customers but surely any company that operate within the service sector should be doing this anyway. Carphone Warehouse have not only introduced new store format but part of this strategy is their drive to be nice – they are paying bonuses to their staff to be nice to their customers! Apparently sales staff will be paid according to how helpful and polite they are. This will be refreshing news to any customers/potential customers but surely any company that operate within the service sector should be doing this anyway.

]]> By: adam@rsw.co.uk http://www.cculture.co.uk/?p=575&cpage=1#comment-22 adam@rsw.co.uk Wed, 03 Jun 2009 10:31:59 +0000 http://www.35communications.com/CDG/?p=575#comment-22 Oh please don't get me started on phone shops - I hate and loathe them and here's why. If I need a commodity (say, a new charger) then I go in, pick one up and stand in the same queue as everyone else, even though half of them will take half an hour because they are taking out a new contract. What's that all about eh? Madness, retail suicide. EVERY time I end up walking out and deciding to buy one online instead as it's so much easier. Then I go to eBay and pick one up from some bloke in China for a tenth of the price I was WILLING to pay in the shop on my high street, but who lost my custom through poor thinking. Oh please don’t get me started on phone shops - I hate and loathe them and here’s why.

If I need a commodity (say, a new charger) then I go in, pick one up and stand in the same queue as everyone else, even though half of them will take half an hour because they are taking out a new contract.

What’s that all about eh?

Madness, retail suicide. EVERY time I end up walking out and deciding to buy one online instead as it’s so much easier. Then I go to eBay and pick one up from some bloke in China for a tenth of the price I was WILLING to pay in the shop on my high street, but who lost my custom through poor thinking.

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